What impression do you give your clients on first contact?

Are you one of those businesses with your caller ID blocked?

One of my pet peeve’s – is businesses that block their caller ID or worst still, who do not reply to “contact us” on their web sites.

  • Caller ID “blocked”? – for me, it says that you have something to hide or be ashamed of.  You want to hide behind your anonymity.
  • Answer web site enquires? – If you do not want to enter a dialogue with your clients then do not put “contact us” on your web site. If you do then answer them in a timely manner.

For tradesmen who want to grow businesses here are my tips:
1:  Have a web site – you will stand out
2: Respond to those of us who are busy and like to use email or cell phones
3: Remove the blocked ID from your PABX or telco.


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