What impression do you give your clients on first contact?

Are you one of those businesses with your caller ID blocked?

One of my pet peeve’s – is businesses that block their caller ID or worst still, who do not reply to “contact us” on their web sites.

  • Caller ID “blocked”? – for me, it says that you have something to hide or be ashamed of.  You want to hide behind your anonymity.
  • Answer web site enquires? – If you do not want to enter a dialogue with your clients then do not put “contact us” on your web site. If you do then answer them in a timely manner.

For tradesmen who want to grow businesses here are my tips:
1:  Have a web site – you will stand out
2: Respond to those of us who are busy and like to use email or cell phones
3: Remove the blocked ID from your PABX or telco.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s